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Contact information

Contact VELLARI

VELLARI is operated by LBF EVENTOS E SERVICOS LTDA, a company registered in Brazil under CNPJ 28.535.896/0001-22.

Business address

Rua Jofre Ferrari, 100, Iriri, Anchieta, Espirito Santo, 29230-000, Brazil.

Customer support

Email: info@contactvellari.com.

For product questions, order support, delivery, cancellations, returns or refunds, email us with your order number, if available. Please do not send passwords or full payment card details.

You can also use our contact form.

Customer support is available Monday to Friday, Eastern Time (America/New_York). We aim to provide a first response within 4 working hours. This response time is counted only during our customer support working hours; weekends are excluded. Sending an additional message does not restart the original response period.

Logistics location

Our logistics operations are located in Hangzhou, Zhejiang, China. This logistics location is separate from our business address in Brazil. Please consult our return policy and contact us for instructions before sending a return.

Customer Service

Our team is available Monday to Friday (Eastern Time).

Free Shipping

Free shipping to the United States on all orders.

Returns & Refunds

Request an eligible return within 30 calendar days after delivery. Returns are sent by mail to China. Customers pay international return postage for change-of-mind returns; VELLARI pays for defective or incorrect items when a return is required. No restocking fee. Approved refunds are processed within 30 calendar days after receipt and inspection. See our Returns & Refunds Policy.

Secure Payment

Secure environment for online payments
Customer Care

© 2025 VELLARI – All rights reserved

Business operator: LBF EVENTOS E SERVICOS LTDA · CNPJ 28.535.896/0001-22
Business address: Rua Jofre Ferrari, 100, Iriri, Anchieta, Espírito Santo, 29230-000, Brazil.

Logistics and returns center (not our business headquarters): Room 301, Southeast Wing, 3rd Floor, Building 4, No. 52, Baiyang No. 22 Street, Qiantang District, Hangzhou, Zhejiang Province, China.
Contact info@contactvellari.com before sending a return. See our Returns & Refunds Policy for eligibility and return shipping costs.