Refund policy

Last updated: November 5, 2026

VELLARI is operated by LBF EVENTOS E SERVICOS LTDA, CNPJ 28.535.896/0001-22. Business address: Rua Jofre Ferrari, 100, Iriri, Anchieta, Espirito Santo, 29230-000, Brazil. Customer support: info@contactvellari.com.

Returns & Refunds Policy

30-day return window

You may request a return within 30 calendar days after your order is delivered, including if you change your mind. Returned items must be unused, unworn and undamaged, with their original packaging and accessories. These conditions do not prevent you from reporting items that arrive damaged, defective or different from what you ordered.

How to start a return

Email info@contactvellari.com within the return window with your order number and the item you wish to return. For damaged, defective or incorrect items, describe the issue and include photographs if available. We will provide instructions to identify your return and arrange the appropriate remedy. Contact us before mailing your parcel.

Return method and destination

Returns are made by mail to our logistics center in China: Room 301, Southeast Wing, 3rd Floor, Building 4, No. 52, Baiyang No. 22 Street, Qiantang District, Hangzhou, Zhejiang Province, China.

This return destination is in China and differs from our business address in Brazil. Please consider international return postage before purchasing. Do not send a return to our Brazilian business address or another address shown on the parcel unless we specifically instruct you to do so.

Return costs

For a change-of-mind return, the customer pays the international return postage to China and arranges the return shipment. The exact cost depends on your carrier and parcel; obtain a quote from your carrier before returning. We do not charge a restocking fee. For a damaged, defective or incorrect item, VELLARI pays the return shipping cost when a return is required and provides the return arrangements at no cost to you. Contact us before purchasing a return label for these cases.

Refunds

After receiving and inspecting your return, we will notify you whether the refund is approved and explain any rejection. Approved refunds are processed to the original payment method within 30 calendar days after the returned item is received and inspected. Refunds cover the price actually paid for the returned item and applicable refundable taxes. Our outbound standard shipping is free, so no outbound standard shipping charge is deducted. Customer-paid change-of-mind return postage is not refunded. Your bank or payment provider may require additional time to post the credit. If an approved refund has not appeared within the stated period, contact info@contactvellari.com.

Damaged, defective, incorrect or missing orders

Contact us promptly if an item arrives damaged, defective, incorrect or does not arrive. We will investigate and arrange a replacement or refund as appropriate. You will not be required to pay return postage for our error or a defective item. Mandatory consumer rights are not limited by this policy or its 30-day change-of-mind window.

Cancellations and exchanges

To request a cancellation, contact us as soon as possible. If dispatch has already occurred, the return process applies. To request an exchange, contact us first so we can confirm availability and explain the applicable arrangements and any price difference before you agree. You may instead use the return process for eligible items.