Shipping policy

Last updated: November 9, 2026

VELLARI is operated by LBF EVENTOS E SERVICOS LTDA, CNPJ 28.535.896/0001-22. Business address: Rua Jofre Ferrari, 100, Iriri, Anchieta, Espirito Santo, 29230-000, Brazil. Customer support: info@contactvellari.com.

Shipping & Delivery Policy

Delivery destination and free shipping

We currently ship to addresses in the United States that are accepted at checkout. Standard shipping is free on every accepted US order, with no minimum purchase. We do not currently offer worldwide delivery. If your address is not accepted at checkout, contact us before ordering.

Estimated total delivery time

Estimated total delivery is within 14 business days from order placement: up to 7 business days for order preparation and processing, plus up to 7 business days for transportation to the United States. These periods are included in the total; they are not added on top of the 14 business days. Business days are Monday through Friday, excluding applicable public holidays. Delivery dates are estimates rather than guarantees. If we learn of a material delay, we will contact you with an updated estimate and the available resolution.

Fulfillment origin

Orders are fulfilled through our logistics operations in Hangzhou, Zhejiang, China. Products are shipped internationally from China to the United States; we do not claim they are dispatched from local US, Italian or European inventory.

Taxes and import charges

VELLARI assumes applicable US import duties and customs charges; you will not be asked to pay these charges in addition to the purchase price. Any applicable sales tax collected at checkout is shown in the order total before you pay. There are no standard shipping charges for accepted US orders. Prices and checkout charges are displayed in USD. If a carrier requests an import payment, contact info@contactvellari.com before paying so we can resolve it.

Tracking and delivery support

We will provide shipment and tracking information when your order is dispatched. Check your shipping address before completing your order and contact us promptly if a correction is needed. An address change may not be possible after dispatch. If your parcel is delayed, lost, damaged or marked delivered but cannot be located, email info@contactvellari.com with your order number. We will investigate with our logistics partner or carrier and arrange the appropriate resolution. Please do not place a replacement order solely because a shipment is delayed without contacting us first.

Returns

Returns are sent to China. Return eligibility, postage responsibilities and refund timing are described in our Returns & Refunds Policy. The customer pays international return postage for change-of-mind returns; VELLARI pays it for defective or incorrect items when a return is required.